This document sets out the privacy policy of Blitz Brands Pty Ltd ACN 153 806 369 acting as trustee for The Nirvana Vittam Trust ABN 32 179 917 784 (referred to in this privacy policy as 'we', 'us', or 'our').
This privacy policy applies whenever we collect your personal information (or personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and also where we are directed by a third party to process your personal information. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.
We take our privacy obligations seriously and we've created this privacy policy to explain how we collect and treat your personal information. Personal information is that information which is identifiable as being about you.
We comply with:
(a) the Australian Privacy Principles established by the Privacy Act 1988 (Cth); and
(b) to the extent the European Union'sGeneral Data Protection Regulation 2016/679 (' GDPR') applies to us and our use of your information, the GDPR.
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) age;
(g) date of birth;
(h) credit card or other payment information;
(i) information about your business or personal circumstances;
(j) information in connection with client surveys, questionnaires and promotions;
(k) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
(l) information about third parties; and
(m) any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.
We endeavour to ensure that information we collect is complete, accurate, accessible and not subject to unauthorised access.
We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) interact with our software, or a website or platform that utilises our software;
(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
(e) use our automated referral system or manual referral service;
(f) interact with our website, social applications, services, content and advertising; and
(g) invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics, and other tracking and analytics technologies, to collect and process data, including when you use third party websites or apps. To find out more about Google Analytics, see How Google uses data when you use our partners' sites or apps .
We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you or receiving payments from you (including financial partners and institutions and payment providers, and including providing these third parties with information in relation to your payments or any chargeback requests made by you);
(d) to improve and optimise our service offering and customer experience, including our sales funnels and lead generation processes and strategies;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
(f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
(h) to consider an application of employment from you.
This clause applies to personal information, other than in the European Economic Area. We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
Where you are a resident of the European Union and the GDPR applies, please see below (clause 11).
We've endeavoured to ensure that our use and collection of your data is clear and as transparent as possible, but in the interests of keeping this policy concise it's not possible to list every circumstance in which we will use your data.
We may use third party service providers for disaster recovery services. To the extent necessary to receive those disaster recovery services, we will provide your data to that third party service provider.
We may also use third party service providers to audit the infrastructure and applications we use to store your data. To the extent necessary to receive those audit services, we will provide your data to that third party service provider.
We offer a feature that lets our business customers connect their own WhatsApp Business Account ('WABA') to our platform, so they can send and receive WhatsApp messages using their own business identity, their own phone number, and their own Meta Business Manager account. We do not send WhatsApp messages on our own behalf or under our own business identity — every message sent through this feature is sent by our customer, from their own connected WhatsApp Business Account.
When a customer connects their WhatsApp Business Account to our platform, we process the following on their behalf:
(a) their WhatsApp Business Account ID, phone number ID, and business display name;
(b) the text, media and template content of messages sent and received through their connected account, along with timestamps, delivery status and read receipts;
(c) the phone numbers of the leads and contacts messaged through their connected WhatsApp Business Account; and
(d) authentication tokens issued by Meta that authorise our platform to send and receive messages on the customer's connected account.
For this data, we act as a data processor on behalf of our customer, who remains the data controller of that data and of their relationship with their own leads and contacts. We process this data only as instructed by our customer, to operate the messaging feature they have enabled, and not for our own independent purposes.
We use this data solely to transmit and receive messages on our customer's behalf through their own connected account, to display message history, delivery status and template performance to the customer within our platform, and to maintain logs required for troubleshooting, security and abuse prevention. We do not use WhatsApp message content, or data derived from it, for advertising purposes, and we do not sell this data.
Sending and receiving messages through this feature involves the following third parties, each processing data under their own applicable terms: Meta Platforms, Inc., which operates the WhatsApp Business Platform; and our messaging infrastructure partner, Twilio Inc., which we use to provision and route messages on our customers' behalf. We maintain data processing agreements with each of these partners governing their handling of this data.
Message data is retained in line with our customer's own instructions and their WhatsApp Business Account settings. Meta applies its own independent retention period to message content processed through the WhatsApp Business Platform, separate from any retention we apply within our platform. Where a customer disconnects their WhatsApp Business Account or closes their account with us, we delete the associated access tokens and cease processing on their behalf.
If you have received a WhatsApp message from a business using our platform, that business — not us — is the appropriate party to contact regarding your message history and communication preferences with them, since they control that relationship. If you are unable to reach that business directly, or have concerns about how we ourselves process data as described above, please contact us using the details set out in the 'Contact Us' section below, or see our Data Deletion & Access Requests page.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
Where you are a resident of the European Union and the GDPR applies to your personal information, you have the right to ask for 'subject access request' or 'SAR' being a copy of your personal data held by us. Where we do hold such data about you we will provide you with a copy of the data we hold about you. This will be in a commonly used machine-readable file where you request us to e-mail the information to you. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected. We will also stop processing data on your request and you may also request that we delete the data held about you.
If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us using the contact details set out in the 'Contact Us' section below.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
If you are an EU resident and the GDPR applies, we will wherever possible, ensure your data remains in the EEA.
Information that we collect in the EEA may from time to time be stored, processed in or transferred between parties located in countries outside of the EEA which may not have as stringent data protection laws as found in the EEA.
Some of our third party service providers may be also located outside the EEA. If we transfer your data outside the EEA in this way (where you are a resident of the European Union and the GDPR applies to your personal information) we will ensure that the third party provider we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this privacy policy.
If Article 27 of the GDPR applies to us, we will appoint a representative within the European Union in accordance with the GDPR. Please contact us and we will let you know the representative's contact details.
If you wish to complain about how we handle your personal information or information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time.
For data which is subject to the GDPR, you have the right to lodge a complaint with the local regulator in your jurisdiction in Europe if you do not feel we have adequately upheld your rights under GDPR.
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Email: https://www.leadshook.com/contact-us/
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
