In this article we’ll share steps for troubleshooting when your leads are not transferring to your email service provider (ESP) or CRM.
Email Service Provider (ESP): Confirm you have not reached any limits as per your plan for the number of contacts/subscribers in your account, Leads will get rejected if your account is ‘full’.
ESP: Check form has been attached to list and confirm double/single opt-in.
LeadsHook: Check ESP connection. Can you view lists in field mapper?
LeadsHook Select list: Check field mapping. Ensure fields have been dragged/dropped into the field mapper.
LeadsHook Decision Tree Canvas: Ensure correct ESP connection, list and form have been selected.
Please Note: Not every ESP has the same dropdown as shown below
LeadsHook: Activate & Test
LeadsHook: See ESP response
This is the API call LeadsHook gets back from your ESP to confirm lead was received.