Introduction
This message appears often enough with false positives that Norton/Symantec have a special website to report this to get your domain/site whitelisted!
As a first step, please run a malware test and confirm there are no issues. If you using self-managed platforms like WordPress then these issues can happen.
Use this free tool to test your malware issues. Please note: This is not conclusive test and your site might still have issues.
Addressing the Norton Warning:
Here’s how to test if your domain or site is affected
Please replace domain.com with your domain. Test your subdomains as well esp. if using custom domains with a page builder and/or LeadsHook
https://safeweb.norton.com/report/show?url=https://domain.com
In case your website is listed, then here’s how to remove it:
Step 1: Whitelist Your Website
You do NOT need to do anything for STEP 1 for your LeadsHook decision trees.
EACH and EVERY page generated by LeadsHook including your custom domains includes Norton’s verification meta tag.
You will have to follow Step 2 instructions for your domains.
Norton’s Complete Instructions:
https://safeweb.norton.com/help/site_owners
Click the link above to see instructions on how to whitelist your domain
There are 2 methods of verification.
We’ll show you how to use Method 1: Adding a meta name tag to your LeadsHook decision trees. You should repeat this for all other pages.
<meta name=“norton-safeweb-site-verification” >You can confirm meta tag appears under the HEAD section of your decision trees…
Step 2: Submit Your Domains For Review.
https://symsubmit.symantec.com/
Further Information:
Here’s a short discussion on the issue:
https://community.norton.com/en/forums/scam-insight-personal-information-risk-9
