This message appears often enough with false positives that Norton/Symantec have a special website to report this to get your domain/site whitelisted!

As a first step, please run a malware test and confirm there are no issues. If you using self-managed platforms like WordPress then these issues can happen.

Use this free tool to test your malware issues. Please note: This is not conclusive test and your site might still have issues.

https://sitecheck.sucuri.net/

Addressing the Norton Warning…

Here’s how to test if your domain or site is affected…

Please replace domain.com with your domain. Test your subdomains as well esp. if using custom domains with a page builder and/or LeadsHook

https://safeweb.norton.com/report/show?url=https://domain.com


In case your website is listed, then here’s how to remove it:

Step 1: Whitelist Your Website

You do NOT need to do anything for STEP 1 for your LeadsHook decision trees.

EACH and EVERY page generated by LeadsHook including your custom domains includes Norton’s verification meta tag.

You will have to follow Step 2 instructions for your domains.

Norton’s Complete Instructions:

https://safeweb.norton.com/help/site_owners

Click the link above to see instructions on how to whitelist your domain

There are 2 methods of verification.

We’ll show you how to use Method 1: Adding a meta name tag to your LeadsHook decision trees. You should repeat this for all other pages.

 <meta name=“norton-safeweb-site-verification” >

You can confirm meta tag appears under the HEAD section of your decision trees

Step 2: Submit Your Domains For Review.

https://symsubmit.symantec.com/

Further Information:

Here’s a short discussion on the issue:

https://community.norton.com/en/forums/scam-insight-personal-information-risk-9

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