Decision tree not behaving like it’s supposed to? STEP 1: Setup your test environment Please open the JS Console on Chrome browser. Use the keyboard shortcuts. On Windows and Linux: Ctrl + Shift + J. On Mac: Cmd + Option + J. OR Select the Chrome Menu icon, menu -> More Tools -> JavaScript Console. […]
Articles Tagged: error
How to troubleshoot your decision tree display problems
Hi everyone, I have received a few questions about embedding decision tree and the display problems of the embedded version. Firstly, we serve many thousands of impressions per day so are confident enough to say it’s not the embed code. Clients doing thousands of leads per day have teams and code checking for uptime… and […]
How to not get FB duplicate content error
Duplicate content error happens when the FB pixel has not been setup properly or has been duplicated. FB base pixel should be setup at decision tree level (or via GTM). Then only fire FB events on the node. There is NO need to add the whole pixel into the node level tracking again. This will […]
How to fix Facebook ‘em: email invalid’ error when using GTM
The error message when viewed from JS Console looks like this: This occurs when ‘Use Advanced Matching’ is used for Facebook pixel. This adds an extra line: em: ‘insert_email_variable,’ to the FaceBook Pixel. => We’ll update the GTM container soon so this update won’t be needed anymore. HOW TO FIX THE ERROR Step 1: Login into […]
JS Console Error Message: “Cannot read property ‘destId’ of undefined”
REQUIRED Please go through STEP 2 in the following post to learn how to see error messages: How to report issues for a fast response from support How to… (for specific issues) Please help us with clear descriptions so we can help you. When reporting issues it’s important to explain things well. The best is to […]