{"id":2886,"date":"2020-04-13T14:15:36","date_gmt":"2020-04-13T14:15:36","guid":{"rendered":"https:\/\/www.leadshook.com\/help\/?p=2886"},"modified":"2024-02-14T11:51:19","modified_gmt":"2024-02-14T11:51:19","slug":"troubleshooting-webhooks-api-calls","status":"publish","type":"post","link":"https:\/\/www.leadshook.com\/help\/troubleshooting-webhooks-api-calls\/","title":{"rendered":"Troubleshooting Webhooks &#038; API calls"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Headers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Often when setting up a webhook or API call in LeadsHook the request will fail even though it looks 100%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reason for this in many cases is that the content-type request header is missing. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The content-type request header tells the server what format we are using for our payload. The most common formats are the standard POST request, JSON, or XML. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For a standard POST request we setup our header like so:<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>content-type: application\/x-www-form-urlencoded<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1.png\" data-rel=\"lightbox-gallery-GjsBbbjR\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-1024x562.png\" alt=\"\" class=\"wp-image-2899\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-1024x562.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-300x165.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-768x421.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-1536x842.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-60x33.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-150x82.png 150w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For a JSON POST request we setup our header like  so:<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>content-type: application\/json<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image.png\" data-rel=\"lightbox-gallery-GjsBbbjR\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1024x562.png\" alt=\"\" class=\"wp-image-2898\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1024x562.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-300x165.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-768x421.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1536x842.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-60x33.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-150x82.png 150w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For XML POST requests we setup our header like so:<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>content-type: application\/xml<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2.png\" data-rel=\"lightbox-gallery-GjsBbbjR\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-1024x562.png\" alt=\"\" class=\"wp-image-2900\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-1024x562.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-300x165.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-768x421.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-1536x842.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-60x33.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2-150x82.png 150w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-2.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Payload structure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Standard POST request<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are using a standard POST request you will need to format your parameters as key=value pairs separated by an &amp; symbol.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Note that the last entry should not have an &amp; symbol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>first_name={first_name}&amp;last_name={last_name}&amp;email={email}&amp;phone={mobile}<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3.png\" data-rel=\"lightbox-gallery-GjsBbbjR\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-1024x562.png\" alt=\"\" class=\"wp-image-2902\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-1024x562.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-300x165.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-768x421.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-1536x842.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-60x33.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3-150x82.png 150w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-3.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JSON request<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are using JSON you will need to surround your group of  parameters with curly brackets. Then each parameter is a specified as a &#8220;key&#8221;:&#8221;value&#8221; pair separated by a comma. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Note that the last entry should not have a comma.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>{\n\"first_name\":\"{first_name}\",\n\"last_name\":\"{last_name}\",\n\"email\":\"{email}\",\n\"phone\":\"{mobile}\"\n}<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4.png\" data-rel=\"lightbox-gallery-GjsBbbjR\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-1024x562.png\" alt=\"\" class=\"wp-image-2903\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-1024x562.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-300x165.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-768x421.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-1536x842.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-60x33.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4-150x82.png 150w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-4.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Headers Often when setting up a webhook or API call in LeadsHook the request will fail even though it looks 100% The reason for this in many cases is that the content-type request header is missing. The content-type request header tells the server what format we are using for our payload. The most common [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[228,281],"tags":[535,645,362,283,537,647,285,282,646],"class_list":["post-2886","post","type-post","status-publish","format-standard","hentry","category-troubleshooting","category-webhooks","tag-api","tag-content-type","tag-header","tag-json","tag-post","tag-request","tag-webhook","tag-webhooks","tag-xml"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Webhooks &amp; API calls - LeadsHook Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.leadshook.com\/help\/troubleshooting-webhooks-api-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Webhooks &amp; API calls - LeadsHook Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Introduction: Headers Often when setting up a webhook or API call in LeadsHook the request will fail even though it looks 100% The reason for this in many cases is that the content-type request header is missing. The content-type request header tells the server what format we are using for our payload. The most common [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.leadshook.com\/help\/troubleshooting-webhooks-api-calls\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadsHook Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leadshook\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-13T14:15:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-14T11:51:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2020\/04\/image-1-1024x562.png\" \/>\n<meta name=\"author\" content=\"Nik T\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@leadshook\" \/>\n<meta name=\"twitter:site\" content=\"@leadshook\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nik T\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.leadshook.com\\\/help\\\/troubleshooting-webhooks-api-calls\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.leadshook.com\\\/help\\\/troubleshooting-webhooks-api-calls\\\/\"},\"author\":{\"name\":\"Nik T\",\"@id\":\"https:\\\/\\\/www.leadshook.com\\\/help\\\/#\\\/schema\\\/person\\\/4bfe37d814563cc729828b7055313f4d\"},\"headline\":\"Troubleshooting Webhooks &#038; 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