{"id":1865,"date":"2019-05-03T18:07:40","date_gmt":"2019-05-03T18:07:40","guid":{"rendered":"https:\/\/www.leadshook.com\/help\/?p=1865"},"modified":"2024-02-14T11:52:10","modified_gmt":"2024-02-14T11:52:10","slug":"how-to-troubleshoot-leads-transfer-to-your-email-service-provider-esp","status":"publish","type":"post","link":"https:\/\/www.leadshook.com\/help\/how-to-troubleshoot-leads-transfer-to-your-email-service-provider-esp\/","title":{"rendered":"How to Troubleshoot Leads Transfer to Your Email Service Provider (ESP)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Introduction<\/strong>:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This guide outlines steps to troubleshoot when your leads are not transferring as expected to your Email Service Provider (ESP) or Customer Relationship Management (CRM) system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An active LeadsHook account<\/li>\n\n\n\n<li>An Email Service Provider (ESP) or CRM system<\/li>\n\n\n\n<li>Lead transfer set up between LeadsHook and your ESP\/CRM<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: Check ESP Limits <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email Service Provider (ESP): Confirm you have not reached any limits as per your plan for the number of contacts\/subscribers in your account,  Leads will get rejected if your account is &#8216;full&#8217;.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: Verify Form Attachment and Opt-in Settings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ESP: Check form has been attached to list and confirm double\/single opt-in.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1285\" height=\"495\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-1.png\" alt=\"\" class=\"wp-image-1867\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: Inspect ESP Connection in LeadsHook<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LeadsHook: Check ESP connection.  Can you view lists in field mapper?<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1220\" height=\"903\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-2.png\" alt=\"\" class=\"wp-image-1868\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: Examine Field Mapping<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LeadsHook Select list: Check field mapping.\u00a0 Ensure fields have been dragged\/dropped into the field mapper.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1534\" height=\"895\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-3.png\" alt=\"\" class=\"wp-image-1869\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: Inspect ESP Connection in Decision Tree Canvas<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LeadsHook Decision Tree Canvas: Ensure correct ESP connection, list and form have been selected.  <\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color wp-block-paragraph\"><strong>Please Note:  Not every ESP has the same dropdown as shown below<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1195\" height=\"488\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-4.png\" alt=\"\" class=\"wp-image-1870\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: LeadsHook: Activate &amp; Test<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"122\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-5.png\" alt=\"\" class=\"wp-image-1871\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 7: Review ESP Response<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">LeadsHook: See ESP response<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the API call LeadsHook gets back from your ESP to confirm lead was received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1277\" height=\"725\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2019\/05\/image-6.png\" alt=\"\" class=\"wp-image-1872\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Experiencing issues with transferring leads to your ESP can be inconvenient, but by following these steps, you can identify and resolve most common issues. If problems persist, consider reaching out to help@www.leadshook.com support for further assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: This guide outlines steps to troubleshoot when your leads are not transferring as expected to your Email Service Provider (ESP) or Customer Relationship Management (CRM) system. Prerequisites: Step 1: Check ESP Limits Step 2: Verify Form Attachment and Opt-in Settings Step 3: Inspect ESP Connection in LeadsHook Step 4: Examine Field Mapping Step 5: [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,291,228],"tags":[407,408,51,131,313,44],"class_list":["post-1865","post","type-post","status-publish","format-standard","hentry","category-esp","category-lead-distribution","category-troubleshooting","tag-cant-connect","tag-cant-transfer","tag-esp","tag-issues","tag-leads","tag-troubleshoot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Troubleshoot Leads Transfer to Your Email Service Provider (ESP) - LeadsHook Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.leadshook.com\/help\/how-to-troubleshoot-leads-transfer-to-your-email-service-provider-esp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Troubleshoot Leads Transfer to Your Email Service Provider (ESP) - LeadsHook Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Introduction: This guide outlines steps to troubleshoot when your leads are not transferring as expected to your Email Service Provider (ESP) or Customer Relationship Management (CRM) system. 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