{"id":1813,"date":"2019-04-08T19:15:41","date_gmt":"2019-04-08T19:15:41","guid":{"rendered":"https:\/\/www.leadshook.com\/help\/?p=1813"},"modified":"2026-10-05T19:34:13","modified_gmt":"2026-10-05T19:34:13","slug":"how-to-always-restart-the-decision-tree-from-the-first-node","status":"publish","type":"post","link":"https:\/\/www.leadshook.com\/help\/how-to-always-restart-the-decision-tree-from-the-first-node\/","title":{"rendered":"How to Always Restart a Decision Tree from the First Node"},"content":{"rendered":"\n<p class=\"lh-lead wp-block-paragraph\">Turn on <strong>Always restart decision tree from first node<\/strong> to make every visit and every page refresh start at the first node. Use it when many people share one device, such as a tablet at an event, or when you run the Decision Tree as a chatbot. Takes about 2 minutes.<\/p>\n\n\n\n<p class=\"lh-verified wp-block-paragraph\">Verified in LeadsHook V2 on October 5, 2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Video guide<\/h2>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1014\" style=\"aspect-ratio: 1920 \/ 1014;\" width=\"1920\" controls poster=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/leadshook-always-restart-video-poster.jpg\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/leadshook-always-restart-video.mp4\"><\/video><figcaption class=\"wp-element-caption\">How to turn on Always restart decision tree from first node (1 min 16 s, narrated).<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How it works<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><\/th><th>Off (default)<\/th><th>On<\/th><\/tr><\/thead><tbody><tr><td>Page refresh or return visit before finishing<\/td><td>Continues at the node where the visitor left off<\/td><td>Starts again at the first node<\/td><\/tr><tr><td>Lead record<\/td><td>The same lead is updated<\/td><td>A new lead is created<\/td><\/tr><tr><td>Best for<\/td><td>Most lead capture Decision Trees<\/td><td>Shared devices, such as event tablets, and chatbots<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group is-style-lh-note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> With this option on, a visitor who refreshes the page partway through starts again at the first node. Their earlier answers stay on the previous lead.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Before you begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A role that can publish Decision Trees: Owner, Admin or Publisher. The User role cannot publish. See <a href=\"https:\/\/www.leadshook.com\/help\/inviting-users\/\">Team Members: How to Add, Remove and Change Role Permissions for users<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Turn on Always restart<\/h2>\n\n\n\n<ol class=\"wp-block-list is-style-lh-steps\">\n<li>Open your Decision Tree in the builder.<\/li>\n\n\n\n<li>Click the Decision Tree title at the top left of the builder. The <strong>Edit Decision Tree<\/strong> window opens on the <strong>Details<\/strong> tab.\n\n\n<figure class=\"wp-block-image size-full is-style-lh-shot\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated.png\" rel=\"lightbox[leadshook-v2-always-restart]\" data-rel=\"lightbox-gallery-bBSCGk5W\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"250\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated.png\" alt=\"LeadsHook V2 builder toolbar with the Decision Tree title and the Publish link highlighted\" class=\"wp-image-7904\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated.png 1280w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated-300x59.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated-1024x200.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated-768x150.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated-60x12.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-01-tree-title-annotated-150x29.png 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure>\n<\/li>\n\n\n\n<li>Under <strong>Decision Tree Options<\/strong>, tick <strong>Always restart decision tree from first node.<\/strong>\n\n\n<figure class=\"wp-block-image size-full is-style-lh-shot\"><a href=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated.png\" rel=\"lightbox[leadshook-v2-always-restart]\" data-rel=\"lightbox-gallery-bBSCGk5W\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" width=\"2406\" height=\"692\" src=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated.png\" alt=\"LeadsHook Edit Decision Tree window on the Details tab with Always restart decision tree from first node ticked\" class=\"wp-image-7905\" srcset=\"https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated.png 2406w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-300x86.png 300w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-1024x295.png 1024w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-768x221.png 768w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-1536x442.png 1536w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-2048x589.png 2048w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-60x17.png 60w, https:\/\/www.leadshook.com\/help\/wp-content\/uploads\/2026\/10\/always-restart-02-edit-decision-tree-annotated-150x43.png 150w\" sizes=\"(max-width: 2406px) 100vw, 2406px\" \/><\/a><\/figure>\n<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Publish<\/strong>. In the <strong>Submit Changes<\/strong> window, enter a version name, then click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group is-style-lh-warning\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Warning:<\/strong> Saving is not enough. The setting reaches your live Decision Tree only after you publish.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Test it<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-lh-checklist\">\n<li>Open the published Live Link in a private browser window.<\/li>\n\n\n\n<li>Move past the first node to the next one.<\/li>\n\n\n\n<li>Refresh the page. You should see the first node again.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If something doesn&#8217;t work<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">The Decision Tree still continues where I left off<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Publish the Decision Tree again. A saved change does not reach the Live Link until you publish.<\/li>\n\n\n\n<li>Open <strong>Edit Decision Tree<\/strong> again and check that <strong>Always restart decision tree from first node.<\/strong> is still ticked.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">My test leads do not appear under today&#8217;s date<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With the option off, a new test in the same browser continues an earlier test that did not reach the end. That lead keeps its original <strong>Created at<\/strong> date, and the <strong>Leads<\/strong> date range filters by that date.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On the <strong>Leads<\/strong> page, widen the date range to include the date of your first test.<\/li>\n\n\n\n<li>For each new test, open the Live Link in a new private browser window. Each test then creates a new lead.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Related help<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.leadshook.com\/help\/how-to-publish-your-decision-tree\/\">How to Publish Your Decision Tree<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.leadshook.com\/help\/understanding-direct-link-vs-embed-code\/\">How to Share or Embed Your LeadsHook V2 Decision Tree<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Turn on Always restart decision tree from first node so every visit and page refresh starts your LeadsHook Decision Tree at the first node, with a new lead.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,12],"tags":[351,161,313,606,340,426],"class_list":["post-1813","post","type-post","status-publish","format-standard","hentry","category-decision-tree","category-leadshook","tag-chatbot","tag-decision-tree","tag-leads","tag-publish","tag-restart","tag-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Restart a Decision Tree from the First Node | LeadsHook<\/title>\n<meta name=\"description\" content=\"Turn on Always restart decision tree from first node so every visit and page refresh starts your LeadsHook Decision Tree at the first node, with a new lead.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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